Shipping Policy

Shipment processing time

Orders are processed and delivered within 4-10 business days in most cases. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment confirmation & Order tracking

Please make sure all the shipping information you provide to us is correct. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

eu.ecoflow.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

For any further questions regarding your order, please contact order.eu@ecoflow.com.  

Shipment Carrier

Orders will be shipped from Germany or Czech warehouse, our primary shipping carriers are DPD and GLS, you could track your order by following these links: 
https://www.dpd.com/nl/en/receiving/track/
https://gls-group.eu/CZ/en/recipients/parcel-delivery

The shipping time varies according to different destinations, for further details, please contact order.eu@ecoflow.com. 

Shipment Countries

EcoFlow orders could be shipped to most EU states (except some outlying islands and overseas territories such as Cyprus, Malta, Greenland and La Réunion).

Shipping Support

Order and Shipping Related Inquiries : order.eu@ecoflow.com

After-sale Service Center address : Dr.-Ruben-Rausing Str.2, Lager Halle 8, 65239 Hochheim am Main, Germany
(Please contact EcoFlow Support at support@ecoflow.com for return request and instructions to send your products to us. Do not send products to the address of After-sale Service Center without confirmation from EcoFlow Support. Otherwise, the product may not be collected and result in lost parcel.)